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Administrator's Guide

ManualsBrandsCisco ManualsCollaboration EndpointsCisco Unified Web Interaction Manager 4.3(2)
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68 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
12. Browse to Shared Resource > Services > EAAS > EAAS and verify that the EAAS process is running. If
the process is in a stopped state, start the process by clicking the Run button.
Verify that the EAAS process is running
13. Browse to Partitions > Partition > Services > EAAS > EAAS and start the EAAS instance.
Start the EAAS instance
Unified EIM is now ready for use. To verify, log in as an agent, supervisor, or administrator and perform basic
tasks.
Unified WIM services
This section helps you set up processes and instances for the following service:
Agent Assignment: Routes chats to agents.
To set up Unified WIM services in the System Console:
1. Open a new browser window, and launch the URL: http://Cisco_Interaction_Manager_Server/system.