Administrator's Guide

62 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
7. Browse to the Chat > Entry points node. Create new entry points by assigning the appropriate templates.
To route chat activities that enter from this entry point, use an auto-configured queue or the queue created in
step 4. Make the entry points active.
A sample entry point for chat activities
In the Properties pane, click the Show HTML button. The code used to generate a chat hyperlink to that
entry point is displayed. Copy this link code into a Notepad file. Edit the code as explained in the
Administration Console Help.
Setting up services in the System Console
Service processes are managed at the system level as shared resources across partitions. Service instances are
managed within partitions.
See Cisco Unified Web and E-Mail Interaction Manager System Console User’s Guide for the details of the
procedures mentioned in this section.
Unified EIM services
This section helps you set up processes and instances for the following services:
 Retriever: Gets incoming emails from configured aliases and parses them.
 Workflow Engine: Applies workflows on emails to automate their routing and handling.
 Dispatcher: Sends outgoing emails out of the system.
 External Agent Assignment Service (EAAS): Identifies new activities that arrive into an external
assignment queue, and routes requests for each of these activities to Unified CCE for routing to take place
through Unified CCE.
 Listener: Assigns activities to target agents or user groups (skill groups) identified by Unified CCE, and
reports the status of both the activity and the agent to Unified CCE throughout the life cycle of the given
activity.