Administrator's Guide

Setting up an integrated installation 61
4. Go to Partition > Settings > Partition. In the Partition Setting Group, locate the Applet host setting (a
security setting). Change its value from the IP address used to the fully qualified domain name (FQDN) of
the primary web server.
Configure Applet host setting
5. Next, browse to the Workflow > Queues node and create a chat queue.
6. Browse to the Chat > Templates node. Create a new template set, and provide default messages for
different states associated with a chat session, e.g., abandon, exit, error, and so on.
Create a customer template set for chat
Important: Skip this step if you intend to use only queues mapped to MRDs.