Administrator's Guide

60 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
6. Then browse to the Workflow > Workflows > Inbound node to create an inbound workflow for this alias.
The workflow will route incoming emails. Add the alias created in step 4 to the Start node. Add a queue
mapped to MRD or the queue created in step 5 to the Queue node. Select the auto-acknowledgement KB
article created earlier (see page 58) for the auto-acknowledgement node.
Create an inbound workflow
Unified WIM objects
See Cisco Unified Web and E-Mail Interaction Manager Administration Console User’s Guide for the details of
the procedures mentioned in this section.
To set up Unified WIM business objects in the Administration Console:
1. Launch the URL: http://Cisco_Interaction_Manager_Server/Default_Partition.
2. Log in as the partition administrator.
3. Open the Administration Console.