Administrator's Guide

58 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
6. In the newly created folder, create an article for use in auto-acknowledgement emails. Use macros to insert
the header, greeting, signature, and footer created earlier. These macros expand to the actual content at
runtime.
Create a KB article to use in auto-acknowledgement emails
This article will be used later in a workflow (see page 60).
Setting up business objects in the Administration Console
See Cisco Unified Web and E-Mail Interaction Manager Administration Console User’s Guide for the details of
the procedures mentioned in this section.
Unified EIM objects
To set up Unified EIM business objects in the Administration Console:
1. Launch the URL: http://Cisco_Interaction_Manager_Server/Default_Partition.
2. Log in as the partition administrator.
3. Open the Administration Console.