Administrator's Guide

Setting up an integrated installation 57
To set up KB articles for Unified EIM:
1. Launch the URL: http://Cisco_Interaction_Manager_Server/Default_Partition.
2. Log in as the partition administrator.
3. Open the Knowledge Base Console.
4. In the Knowledge Base tree, browse to
Department > Shared > Standard > Email. Create an article in each
of the sub-nodes to set up one option each for a header, greeting, signature, and footer that can be used in
responses to incoming activities in the department. Set up macros for the articles to make it easy to insert
them into other articles or email responses.
Create a header, greeting, signature, and footer
5. Browse to the Department > Shared folder. Create a folder for auto-acknowledgements.
Create a folder for auto-acknowledgements