Administrator's Guide

56 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
7. Under the appropriate department, click the User > Groups node in the Administration tree to verify that all
skill groups, which were selected at the time of running the integration wizard, are displayed.
Review mapped user groups
8. Under the appropriate department, click the Workflow > Queues node in the Administration tree, and verify
that all MRDs which were selected at the time of running the Unified CCE integration wizard, are displayed.
Also verify that for all the non-IPTA skill groups that were imported using the Unified CCE integration
wizard, the corresponding queues have been automatically created by under the Queues node.
Review mapped queues
Setting up knowledge base articles for Unified EIM
The knowledge base (KB) consists of articles organized into folders. It includes certain standard folders to hold
articles meant for specific use in emails, such as headers, greetings, signatures, and footers. Folders for articles
of other types are created by KB managers and authors.
See Cisco Unified Web and E-Mail Interaction Manager Knowledge Base Console User’s Guide for the details
of the procedures mentioned in this section.