Administrator's Guide

Setting up an integrated installation 53
6. “Setting up web links for chat” on page 69.
Configuring variables in Cisco Interaction Manager
While sending new activity requests from a queue to Unified CCE, EAAS sends call variables to Unified CCE as
task context. By default, the
activity_id is sent to Unified CCE as CallVariable1.
If you need to pass on other attributes of the activity as call variables or ECC variables to Unified CCE, you need
to configure them in Cisco Interaction Manager. These variables can then be used in Unified CCE scripts to
configure conditions. For details, see the ICM scripts documentation. If you plan to configure these variables as
ECC variables in Cisco Interaction Manager, you need to first create the ECC variables in Unified CCE. For
details, see the ICM documentation.
To configure variables in Cisco Interaction Manager:
Perform all these tasks on the Cisco Interaction Manager Active database.
1. Run the following query on the
egpl_casemgmt_activity table to get all the activity attributes available
in the table.
sp_help egpl_casemgmt_activity
2. Identify the activity attributes for which you want to create the call variables and note down the exact names
of the activity attribute (column_name) for your reference.
3. Run the following query on the
egicm_call_variable table to identify the call variable IDs that are
already in use.
select call_variable_id from egicm_call_variable
Run the following query on the egicm_call_variable table to add the new call variables.
Insert into EGICM_CALL_VARIABLE VALUES (Call_Variable_ID, ‘Call_Variable_Name’,
‘
Call_Variable_Description’)
Where:
 Call_Variable_ID: The ID of the call variable. Make sure that you do not use the call variable IDs that
are already in use.
 Call_Variable_Name: This name should match the exact name of the activity attribute you got from the
egpl_casemgmt_activity table in step 2.
 Call_Variable_Description: The description of the call variable. This is optional information.
For example, the query will look like:
Insert into egicm_call_variable values (1003,'subject','Subject of the email’)
Now, you can use these newly added variables as call variables and ECC variables in queues.
Verifying mapping of objects in the Administration Console
To verify that Unified CCE objects have been mapped correctly in the Cisco Interaction
Manager Administration Console:
1. Launch the URL: http://Cisco_Interaction_Manager_Server/Default_Partition.