Administrator's Guide

52 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
Configuring scripts
For details on configuring a script see, “Configuring scripts” on page 33.
Installing Cisco Interaction Manager and the
integration
To install Cisco Interaction Manager and the integration with Unified CCE:
1. Ensure that Microsoft SQL 2000 Service Pack 4 is installed and running on the machine on which you will
be installing the Cisco Interaction Manager database.
2. From the Cisco Interaction Manager Environment CD, copy the BEA folder to a local directory on the Cisco
Interaction Manager application server, and the
JRE_1.6 folder to the user desktop.
3. From the BEA folder inside the local directory, open the folder WebLogic Server 9.2 MP2, and double-click
the
.exe file within it. This launches the installation process for WebLogic 9.2 MP2 on the application
server. Refer to
WebLogicServerInstallGuide.pdf inside the BEA\documentation folder for steps
to install and configure BEA WebLogic 9.2 MP2.
4. In distributed-server installations, install Sun JDK 1.5.0_10 on the machine where the services server is
installed. The installation program for JDK is included in the Environment folder of the installation package.
5. Install Cisco Interaction Manager. Refer to Cisco Unified Web and E-Mail Interaction Manager Installation
Guide for Unified CCE for a detailed list of deployment options and installation steps corresponding to each
deployment.
The document also guides you through the procedure of setting up the integration. See the section
“Integrating Unified WIM and Unified EIM with Unified CCE.”
6. From the Windows Services panel, start the Cisco Interaction Manager Service, and wait for 2–3 minutes
before launching the URL to allow all the application services to start.
7. On the user desktops, install JRE version 1.6.0_04, 1.6.0_05, 1.6.0_06, or 1.6.0_07.
8. Configure the browser on user desktops according to the procedures detailed in the Cisco Unified Web and
E-Mail Interaction Manager Browser Settings Guide.
Configuring objects in Cisco Interaction Manager
This section describes the following procedures:
1. “Configuring variables in Cisco Interaction Manager” on page 53
2. “Verifying mapping of objects in the Administration Console” on page 53.
3. “Setting up knowledge base articles for Unified EIM” on page 56.
4. “Setting up business objects in the Administration Console” on page 58.
5. “Setting up services in the System Console” on page 62.