Administrator's Guide

48 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
4. In the Skill Groups section, click the skill group name to view the details. Alternately, create a new skill
group by clicking Create.
View skill group details
Configuring call types
To configure a call type:
1. Type the URL https:// Unified_SCCE_Server_Name /uiroot/default/ipccAdmin/loginAdmin.jsp
in your browser.
2. In the Login window, type the Administrator desktop login name and password. Click the Login button.
3. In the Cisco IPCC Enterprise Web Administration window, browse to IPCC Enterprise > Contact
Management > Call Types.
Browse to Call Types node