Administrator's Guide

44 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
3. In the Cisco IPCC Enterprise Web Administration window, browse to IPCC Enterprise > Agent
Management > Desk Settings.
Browse to Desk Settings node
4. In the Desk Settings section, click the DefaultDeskSettings link to view the desk settings that apply to all
configured agents. Alternately, create a new desk setting by clicking Create.
View desk settings details
Configuring agent teams
To configure an agent team:
1. Type the URL https:// Unified_SCCE_Server_Name /uiroot/default/ipccAdmin/loginAdmin.jsp
in your browser.
2. In the Login window, type the Administrator desktop login name and password. Click the Login button.