Administrator's Guide

Setting up an integrated installation 37
Installing Unified SCCE
 Ensure that Unified SCCE is installed and available for use. See the “System IPCC Enterprise Installation
and Configuration Guide, Release 7.0(0)” document for help with installing and configuring the system. The
document is available at:
 http://www.cisco.com/en/US/products/sw/custcosw/ps1844/prod_installation_guides_list.html
Configuring Unified SCCE
In this section, we describe the process of preparing Unified SCCE for the integration with Unified WIM and
Unified EIM. Configure the objects (in the order specified):
1. All-in-one server
2. Multichannel controller server
3. Agent desk settings
4. Agent teams
5. Agents
6. Skill groups
7. Call types
8. Dialed numbers
9. Network Interactive Voice Response (IVR)
10. Media routing domains (MRD)
11. Scripts
Configuring all-in-one servers
To configure an all-in-one server:
1. Type the URL https:// Unified_SCCE_Server_Name /uiroot/default/ipccAdmin/loginAdmin.jsp
in your browser.
2. In the Login window, type the Administrator desktop login name and password. Click the Login button.