Administrator's Guide

36 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
Creating Extended Call Context (ECC) variables
ECC variables are used in Unified CCE scripts to facilitate and influence routing. ECC variables have a
maximum length of 256 characters. Both Scalar and Array ECC variables are supported.
To create an ECC variable:
1. Click the Expanded Call Variable List in ICM Configuration Manager.
2. Type the name and length of the ECC variable. A maximum of 256 characters are allowed.
3. Click Save.
Configure ECC variables
Preparing Unified SCCE for the integration
This section describes the following procedures:
1. Obtaining Cisco Interaction Manager licenses on page 36.
2. Installing Unified SCCE on page 37.
3. Configuring Unified SCCE on page 37.
Obtaining Cisco Interaction Manager licenses
 To order licenses for your Cisco Interaction Manager deployment, contact the Cisco License team. You will
need the licenses to set up the integrated system.