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Administrator's Guide

ManualsBrandsCisco ManualsCollaboration EndpointsCisco Unified Web Interaction Manager 4.3(2)
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Setting up an integrated installation 33
Label: Provide a name for the label that can be used in an ICM script for Non-IPTA routing. The label
must be configured in the following format: LBL_
Enterprise_Name_of_Skill_Group
Configure the label
Configuring scripts
An ICM routing script determines the path and target object for an activity routed from Cisco Interaction
Manager to Unified CCE.
The following procedure shows you how to set up a particular script. To find out more about setting up different
types of scripts to meet your routing requirements, see the Unified CCE Scripting Guide.
To configure a script:
1. Go to Start > All Programs > ICM Admin Workstation > Script Editor.
2. In the Script Editor window, click the New button.
3. In the Create A New Script window, select the Routing script option.
Select the Routing Script option
A new script editor opens. The Star node is added by default to the script editor.