Administrator's Guide

Setting up an integrated installation 29
5. On the Skill Group tab, provide the following details:
 Media routing domain: From the dropdown list, select an MRD configured for Unified WIM and
Unified EIM (page 14).
 Peripheral number: Provide a unique peripheral number.
 Peripheral name: Provide a name for the skill group.
 Name: This field is auto-populated.
 ICM picks the agent: Select the option.
Configure the properties of an IPTA skill group
6. On the Skill Group Members tab, do the following:
a. Click the Add button.
b. From the Add Skill Group Member window, select the agents to be added in the skill group. Click OK.
Select members for the skill group
7. Click the Add Route button.
A new tab appears.