Administrator's Guide

Setting up an integrated installation 27
Configure an agent
Configuring services
A service is defined for a peripheral to describe the category of requests being processed by skill groups that
belong to the peripheral. For example, billing, inventory, etc. A service is required for creating skill groups.
To configure a service:
1. Go to Start > All Programs > ICM Admin Workstation > Configuration Manager.
2. In the Configuration Manager window, browse to Tools > Explorer Tools > Service Explorer.
3. Double-click Service Explorer.
4. In the Service Explorer window, in the Select filter data section, click Retrieve. Then, click Add Service
button.
A new entry is created and a new set of tabs appear.
5. On the Service tab, provide the following details:
 Media routing domain: From the dropdown list, select an MRD configured for Unified WIM and
Unified EIM (page 14).
 Peripheral number: Provide a unique peripheral number.
 Name: Provide a name for the service.
Click Save.