Administrator's Guide

26 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
Configure application path
8. In the Configuration Manager window, go to Options (menu) > Application Object Filter.
9. In the Application Object Filter window, in the Disable / Enable application object filter section, click the
Enable button. Click OK.
Configuring agents
An agent is created in Unified CCE for mapping to users in Cisco Interaction Manager.
To configure an agent:
1. Go to Start > All Programs > ICM Admin Workstation > Configuration Manager.
2. In the Configuration Manager window, browse to Tools > Explorer Tools > Agent Explorer.
3. Double-click Agent Explorer.
4. In the Agent Explorer window, in the Select filter data section, click Retrieve. Then, click [1]Add Agent
button.
A new entry is created and a new set of tabs appear.
5. On the Agent tab, provide the following details:
 First name: Provide the first name.
 Last name: Provide the last name.
 Login name: Provide the login name for the Agent.
 Login enabled: Select the option.
 Password: Provide the password for the agent.
 Enterprise name: This field is auto-populated.
Click Save.