Administrator's Guide

24 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
b. Select the Enable agent reporting option.
c. Select the Agent event detail option.
d. In the Currently Selected Site section, set the following:
 Distributor site name: Provide the host name of the machine where distributor is installed.
 Enable: Select the option.
Click Save.
Configure agent distribution
Configuring application path
An application path is required to open a communication channel with a CTI server, associated with an Agent
PG, for agent and task status reporting. For each agent PG, create an application path, which Unified WIM and
Unified EIM will use to connect to the agent PG. The application path member list must include all possible
MRD-peripheral combinations for the Agent PG.
To configure an application path:
1. Go to Start > All Programs > ICM Admin Workstation > Configuration Manager.
2. In the Configuration Manager window, go to Options (menu) > Application Object Filter.
Important: For configuring an application path, you need to log in as a superuser.