Administrator's Guide

Setting up an integrated installation 23
 Secondary CTI address: Provide the address of the secondary CTI server in the format
IP_Address:Port_Number. This is optional.
Configure agent PG
6. Click [2] Add Peripheral.
A new set of tabs appear.
7. On the Peripheral tab, in the Default desk settings field, from the dropdown list, select the agent desk
settings configured for Unified WIM and Unified EIM (page 21).
Select agent desk settings
8. On the Agent Distribution tab, do the following:
a. Click New.