Administrator's Guide

Setting up an integrated installation 21
 Name: Provide a name for the script selector.
Configure script selector
6. Click the Dialed Number Mapping tab. Click Add.
7. On the Dialed Number Map Entry window, associate the script selector with a call type.
8. Click OK to save the entry. Then click Save to save the script selector configuration.
Map call type
Configuring agent desk settings
Agent desk settings are a common set of properties for a group of agents working on voice call requests.
To configure agent desk settings:
1. Go to Start > All Programs > ICM Admin Workstation > Configuration Manager.