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Administrator's Guide

ManualsBrandsCisco ManualsCollaboration EndpointsCisco Unified Web Interaction Manager 4.3(2)
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Setting up an integrated installation 17
5. On the Attributes tab, in the Name field, provide a name for the call type. Click Save.
Provide the name of the call type
Configuring media routing peripheral gateways (MR PGs)
An MR PG handles new activity routing requests initiated by Cisco Interaction Manager, over the connection
established by the embedded MR PIM (side A or side B).
The MR PG configuration involves three steps:
Configuring MR PG using the Configuration Manager: The details are described in this section.
Installing MR PG: For details, see the Unified CCE Installation Guide.
Creating MR PIM for the installed MR PG: For details, see the Unified CCE Installation Guide.
To configure a media routing peripheral gateway (MR PG):
1. Go to Start > All Programs > ICM Admin Workstation > Configuration Manager.
2. In the Configuration Manager window, browse to Tools > Explorer Tools > PG Explorer.
3. Double-click PG Explorer.
4. In the PG Explorer window, in the Select filter data section, click Retrieve. Then, click [1] Add PG.
5. On the Logical Controller tab, provide the following details:
Name: Provide a name for the media routing peripheral gateway.
Client type: Set it to MR PG.