Administrator's Guide

16 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
Configure network VRU
6. Click Add Label.
The Label tab appears.
7. On the Label tab, provide the following details:
 Routing client: From the dropdown list, select a routing client.
 Label: Provide a name for the label.
Click Save.
Configuring call types
A call type is required to categorize a dialed number (for voice) or script selector (for email). Call types are used
in configuring ICM routing scripts.
To configure a call type:
1. Go to Start > All Programs > ICM Admin Workstation > Configuration Manager.
2. In the Configuration Manager window, browse to Tools > List Tools > Call Type List.
3. Double-click Call Type List.
4. In the Call Type List window, in the Select filter data section, click Retrieve. Then, in the Call Type section,
click Add.
A new entry is created and the Attributes tab becomes editable.