Administrator's Guide

12 Cisco Unified Web and E-Mail Interaction Manager System Administration Guide
 Non-IPTA skill groups
14. Scripts
15. Extended Call Context (ECC) variables
Configuring network trunk group
 Set up a dummy network trunk group as shown in the screen capture. It will be used while setting up
services.
Configure dummy network trunk group
Configuring application instance
An application instance refers to a Cisco Interaction Manager deployment that is integrated with Unified CCE,
and is needed for downloading configuration objects from Unified CCE and mapping these to Cisco Interaction
Manager objects. Configure a single application instance for Unified WIM and Unified EIM.
To configure an application instance:
1. Go to Start > All Programs > ICM Admin Workstation > Configuration Manager.
2. In the Configuration Manager window, browse to Tools > List Tools > Application Instance List.
3. Double-click Application Instance List.
4. In the Application Instance List window, in the Select filter data section, click Retrieve. Then, in the
Application Instance section, click Add.
A new entry is created in the Application Instance section and the Attributes tab becomes editable.
5. On the Attributes tab, provide the following details:
 Name: Provide a name for the application instance.
 Application key: Click the Change Application Key button and provide a unique value for the key.
 Application type: Set it to <Other>.