Administrator's Guide

Setting up an integrated installation 11
Preparing Unified CCE for the integration
This section describes the following procedures:
1. Obtaining Cisco Interaction Manager licenses on page 11.
2. Installing Unified CCE on page 11.
3. Configuring Unified CCE on page 11.
Obtaining Cisco Interaction Manager licenses
 To order licenses for your Cisco Interaction Manager deployment, contact the Cisco License team. You will
need licenses while setting up the integrated system.
Installing Unified CCE
 Ensure that Unified CCE is installed and available for use. See the following documents for help with
installing and configuring the system:
 Getting Started with Cisco Unified Contact Center Enterprise
 Cisco Unified Contact Center Enterprise Installation Guide
Configuring Unified CCE
In this section, we describe the process of configuring the Unified CCE objects required for the integration with
Unified WIM and Unified EIM. It involves configuring the following objects (in the order specified):
1. Application instance
2. Media classes
3. Media routing domains (MRD)
4. Network voice response unit (Network VRU)
5. Call type
6. Media routing peripheral gateway (MR PG)
7. Script selector
8. Agent desk settings
9. Agent peripheral gateway (Agent PG)
10. Application path
11. Agents
12. Services
13. Skill groups
 IPTA skill groups