User Guide
8 Cisco Unified Web and E-Mail Interaction Manager System Console User’s Guide
Other learning resources
Various learning tools are available within the product, as well as on the product CD and our web site. You can
also request formal end-user or technical training.
Online help
The product includes topic-based as well as context-sensitive help.
Online help options
Document set
Unified WIM and Unified EIM documentation is available in the
Documents
folder on the product CD. It
includes the following documents:
Cisco Unified Web and E-Mail Interaction Manager System Requirements
Cisco Unified Web and E-Mail Interaction Manager Installation Guide
Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide
Cisco Unified Web and E-Mail Interaction Manager Administration Console User’s Guide
Cisco Unified Web and E-Mail Interaction Manager Agent Console User’s Guide
Cisco Unified Web and E-Mail Interaction Manager Reports Console User’s Guide
Cisco Unified Web and E-Mail Interaction Manager Supervision Console User’s Guide
Cisco Unified Web and E-Mail Interaction Manager System Console User’s Guide
Cisco Unified Web and E-Mail Interaction Manager Tools Console User’s Guide
The latest versions of all Cisco documentation can be found online at http://www.cisco.com
All Unified EIM documentation can be found online at
http://www.cisco.com/en/US/products/ps7236/tsd_products_support_series_home.html
All Unified WIM documentation can be found online at
http://www.cisco.com/en/US/products/ps7233/tsd_products_support_series_home.html
In particular, Release Notes for these products can be found at
http://www.cisco.com/en/US/products/ps7236/prod_release_notes_list.html
For general access to Cisco Voice and Unified Communications documentation, go to
http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html
Use To view
Help button
Topics in Cisco Unified Web and E-Mail Interaction Manager Help; the Help
button appears in the console toolbar on every screen.
F1 keypad button Context-sensitive information about the item selected on the screen.