User Guide

52 Cisco Unified Web and E-Mail Interaction Manager System Console User’s Guide
Service process monitors
Using service process monitors you can monitor if the service processes are running as desired or not. For each
service process you can monitor the various attributes like the state of the process, and its start and stop time.
You can configure a single monitor for all the service processes or you can configure a different monitor for each
service process. Also, while configuring the monitors you can decide if you want to monitor all the attributes or
selective attributes.
Attributes available for monitoring
 Host ID: ID of the host on which the service process is running.
 Host Name: Name of the host on which the service process is running.
 Process ID: ID of the service process being monitored.
 Process Name: Name of the service process being monitored.
 State: State of the process. The state can be waiting, running, or stopped.
 Start Time: Time when the service process was started.
 Stop Time: Time when the service process was stopped.
 Last Ping Time: Last time the DSM pinged the service process.
Service instance monitors
Using service instance monitors you can monitor if the service instances for each partition are running as desired
or not. For each service instance you can monitor the various attributes like the state of the instance, and its start
and stop time. You can configure a single monitor for all the service instances or you can configure a different
monitor for each service instance. Also, while configuring the monitors you can decide if you want to monitor all
the attributes or selective attributes.
Attributes available for monitoring
 Host ID: ID of the host on which the service process is running.
 Host Name: Name of the host on which the service process is running.
 Instance ID: ID of the service instance being monitored.
 Instance Name: Name of the service instance being monitored.
 Process ID: ID of the service process with which the instance is associated.
 Process Name: Name of the service process with which the instance is associated.
 State: State of the instance. The state can be waiting, running, or stopped.
 Last Run Time: Time when the instance was last run.
 Start Time: Time when the service instance was started.
 Stop Time: Time when the service instance was stopped.
 Processed in last run: Number of activities processed when the instance last ran.
 Processing Time (ms): Time taken to process the activities.