User Guide
40 Cisco Unified Web and E-Mail Interaction Manager System Console Userโs Guide
Increasing the number of instances for service processes
When the deployment has more than one partition and you need to run the service instances for all those
partitions, then there is a need to increase the number of instances that can be associated with each process.
Also, for three services there can be more than one service instance in each partition. You can increase the
number of instances for these services for a partition. The three services are:
๎ Email services: Retriever and Dispatcher
๎ Workflow service: Workflow Engine
To increase the number of instances for a service process
1. In the Tree pane, browse to System > Shared Resources > Services.
2. Browse to the service for which you want to increase the number of service instances.
3. In the Properties pane, on the General tab go to the Maximum number of instances field, and type the
maximum number of instances this service process can have.
4. Click the Save button.
5. Stop and start the service process.
Starting service processes
Unless a service process is configured to start automatically when a system is running, you have to manually
start the particular process when you require it. Every time you start the service process, you need to manually
start the instances for that service in each partition.
To start a service process
1. In the Tree pane, browse to System > Shared Resources > Services.
2. Browse to the service for which you want to start a process. In the List pane select the service process.
3. In the List pane toolbar, click the Start button.
The process starts on the selected hosts.
Stopping service processes
Stop the service process if it is not needed. This frees up the system resources. Sometimes you need to stop and
start a service process after making some changes in its properties. For example, when you increase or decrease
the number of service instances that can be associated with a service process, you need to stop and start the
service process.
To stop a service process
1. In the Tree pane, browse to System > Shared Resources > Services.
2. Browse to the service for which you want to stop a process. In the List pane select the service process.
3. In the List pane toolbar, click the Stop button.