User Guide

36 Cisco Unified Web and E-Mail Interaction Manager System Console User’s Guide
About services, service processes, and service
instances
Services
Services accomplish specialized functions within the system. For example, a dispatcher service is responsible for
sending out emails from the system. Similarly other services perform varied functions for the system.
Services accomplish specialized functions within the system. For example, a dispatcher service is responsible for
sending out emails. Similarly other services perform varied functions for the system. Multiple processes and
instances can be created of each service. Services are of following types.
 Chat service
 Agent Assignment service
 Content Index services
 Attachment service
 EAAS service
 EAAS
 Email services
 Dispatcher service
 Retriever service
 General service
 Scheduler service
 Knowledge Base (KB) services
 Article Rating service
 KB Import service
 Listener service
 Listener
 Workflow services
 Activity Pushback service
 Alarm service
 Workflow Cache service
 Workflow Engine service
Chat service
 Agent Assignment service: This service routes chat activities to different queues and assigns them to
available agents.