User Guide
26 Cisco Unified Web and E-Mail Interaction Manager System Console User’s Guide
About partitions
Partitions in a system contain all the information for one business unit or client. Use partitions to allow physical
separation of data and ensure privacy of information for different business entities. You can configure multiple
partitions on a single system.
Set up partitions such that each serves independent business units. These units may have no need to share
customer information or knowledge base data because they may serve different customers. For example a bank
that provides services to retail consumers and corporate customers can use multiple partitions since the nature of
product offering and customer service needs are different.
Create multiple partitions if you need to segregate your database into mutually exclusive business units. Multiple
partitions can either serve different businesses or different units of the same business.
You would typically use separate partitions to serve distinct business units or clients. Thus partitions catering to
separate entities would not share any data amongst themselves. As a system administrator, you can allot system
resources to all partitions from your System Console view. This does not affect the privacy of information.
The installation program creates the default first partition. It generates two URLs for accessing the Unified
System view and the partition view. Unified System view and the partition view have separate users.
Adding partitions
Before setting up your system, plan out your requirements in a thorough fashion. Once you know your
requirements, you can create the corresponding number of partitions.
When a new system is installed the installation program creates the first or default partition. To create additional
partitions use the Custom Install option of the installation program.
To add a new partition
Refer to Cisco Unified Web and E-Mail Interaction Manager Installation Guide for details.
Managing partitions
You may need to edit a partition if you want to adapt it to a changing business unit. You can modify the
properties of different partitions according to changing requirements.
Disabling partitions
You cannot delete a partition once it is created. However, you can disable a partition to avoid its use. By
disabling a partition you free up the system resources. Once you disable a partition no user in that partition can
log in to the application. If there are any users who are all ready logged in to the application, they are shown a
message that the partition has been disabled, and they are logged out of the application. Before disabling the
partition stop all the instances running in the partition.