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24 Cisco Unified Web and E-Mail Interaction Manager System Console User’s Guide
3. Browse to Shared Resource > Services > Chat > Agent Assignment and verify that the Agent Assignment
process is running. If the process is in a stopped state, start the process by clicking the Run button.
Verify that the Agent Assignment process is running
4. Browse to Partitions > Partition > Services > Chat > Agent Assignment and start the Agent Assignment
service instance.
Start the Agent Assignment instance