User Guide

Setting up services 23
13. Browse to Partitions > Partition > Services > EAAS > EAAS and start the EAAS instance.
Start the EAAS instance
Unified EIM is now ready for use. To verify, log in as an agent, supervisor, or administrator and perform basic
tasks.
Setting up Unified WIM services
This section helps you set up processes and instances for the following service:
 Agent Assignment: Routes chats to agents.
To set up Unified WIM services in the System Console:
1. Open a new browser window, and launch the URL: http://Cisco_Interaction_Manager_Server/system.
2. Log in as the system administrator.