User Guide

Setting up services 17
Setting up Unified EIM services
This section helps you set up processes and instances for the following services:
 Retriever: Gets incoming emails from configured aliases and parses them.
 Workflow Engine: Applies workflows on emails to automate their routing and handling.
 Dispatcher: Sends outgoing emails out of the system.
 External Agent Assignment Service (EAAS): Identifies new activities that arrive into an external
assignment queue, and routes requests for each of these activities to Unified CCE for routing to take place
through Unified CCE.
 Listener: Assigns activities to target agents or user groups (skill groups) identified by Unified CCE, and
reports the status of both the activity and the agent to Unified CCE throughout the life cycle of the given
activity.
To set up Unified EIM services in the System Console:
1. Open a new browser window, and launch the URL: http://Cisco_Interaction_Manager_Server/system. Log in
as the system administrator (user name and password that were configured during the installation of Cisco
Interaction Manager).
Log in as system administrator into system area
2. Select the System Console.
Select the System Console