User Guide

Role of a system administrator 15
Role of a system administrator
As a system administrator you perform technical administration functions to manage the system. You can
allocate and manage resources across all partitions. You can also enable or disable partitions. Using the tools
provided within consoles you work in, monitor various components of the application. Specify limits on
resources that partitions use so that partitions cannot overuse resources.
The installation program creates the first system administrator by prompting for user name and password
information during installation. Use this account to log in to the System Console to manage system resources.
You can also create additional system administrators.
Identifying requirements
Once the installation is through, it becomes your primary responsibility, as a system administrator, to set up the
system in an effective manner for your business needs. You might need to plan out your requirements before
configuring the system accordingly. This would typically include:
 Accessing the number of partitions required
 User-friendly partition names (virtual directories for web servers).
 Creating hosts and service processes across partitions
 Creating service instances within each partition
 Configuring monitors to cater to different requirements
There could be many more such requirements that you need to plan out before actually setting about configuring
your system.
Managing resources
Partitions support multiple customer databases on a single product installation. These contain all the business
information for one business unit or client. Use partitions to allow physical separation of data to ensure privacy
of information. This will also help you maintain independence of different business entities. You would typically
use separate partitions to serve distinct business units or clients. Thus partitions catering to separate entities
would not share any data amongst themselves. As a system administrator, you can allot system resources to all
partitions from your System Console view. This does not affect the privacy of information.
The installation program creates the default first partition. Create additional partitions by using the Custom
Install Option in the installation program. For details, refer to Cisco Unified Web and E-Mail Interaction
Manager Installation Guide. There is no limit on the number of partitions that can be created. However, due to
the addition of multiple partitions, if system resource consumption (i.e., CPU usage and memory usage) exceeds
80%, it is recommended that the system be horizontally or vertically scaled for optimal performance with the
multiple partitions.
Note: System administrators are not mapped to any Unified CCE users.