User Guide

10 Cisco Unified Web and E-Mail Interaction Manager System Console User’s Guide
A highly specialized workspace for system administrators, this console lets you set up and manage the system
resources needed for the installation.
Key terms and concepts
Partitions
Partitions support multiple customer databases on a single product installation. A single product installation may
span multiple machines and databases. The unified view of the System Console provides you information about
the system processes, machine load, and database servers.
System administrator
System administrators perform technical administration functions to manage the system. They have jurisdiction
across partitions. Using the tools provided to them they can monitor various components of the application and
also enable or disable partitions. They can specify limits on resources that partitions can use so that one partition
cannot overuse resources in the system at the expense of other partitions.
The installation program creates the first system administrator by prompting the user running the install program
to enter user id and password information. The system administrator can then log in and create additional peer
system administrators using the user creation screens in the application.
System administrator view
The system administrator has a holistic view of the System Console through a unique URL. This URL is
especially accessed by the system administrator only. The Shared Resources and Partition nodes are displayed in
the console. This user can configure services or hosts for installation and distribute the same across multiple
partitions. Each partition then has its own administrator who organizes tasks within it.
Partition administrator
Partition administrators can create new departments and set up the first users within department so that
department level users can further set up their system based on their business needs. They have jurisdiction
across departments. Partition administrators have the capabilities to set up sharing permissions across
departments to enable users from one department to work with another department.
The installation program creates the first partition administrator by prompting the user running the install
program to enter user id and password information. The partition administrator can then log in and create
additional peer partition administrators using the user creation screens in the application.