Information Guide

7
Cisco Unified Service Monitor 8.6 Compatibility Matrix
OL-25580-01
Table 7 lists the Cisco NAM software versions and the hardware models that Service Monitor 8.6
supports.
For more information, see Cisco Network Analysis Module documentation on Cisco.com.
Table 7 Cisco Network Analysis Module
Cisco NAM
Software
Version Product Series Hardware Model Configuration Notes
• 4.0
• 4.1
• 4.2
• 5.0
• 5.1
• Cisco Catalyst
6500 and
Cisco 7600
Series
• Cisco
Integrated
Services
Routers
(Branch
Routers)
Any of the following are supported on the
appropriate hardware platform:
• NME-NAM-80S
• NME-NAM-120S
• WS-SVC-NAM-1
• WS-SVC-NAM-2
• WS-SVC-NAM-1-250S
• WS-SVC-NAM-2-250S
• NM-NAM (Supported with NAM 4.0
only)
Note NAM 4.1 and 4.2 are not
supported on NM-NAM.
If using NAM 4.0, you must install the NAM
software 4.0.1 patch from Cisco.com.
If you are using NAM 5.1, install the NAM
software patch for 5.1. If you are using 5.0,
you should first upgrade to NAM 5.1 and then
apply the patch.
To access NAM software downloads, go to
this URL:
http://www.cisco.com/en/US/products/
sw/cscowork/ps5401/
tsd_products_support_series_home.html
and click the Download Software link.
Note To download software, you must have,
and log into, an account on Cisco.com.
Cisco NAM 2200
Series Appliances
• NAM2204-RJ45
• NAM2204-SFP
• NAM2220
We recommend using NAM 4.1 or 4.2.
If using NAM 4.0.:
• You will see the problem CSCsy88897, a
stream correlation report from the NAM
appliance shows duplicate time stamps.
CSCsy88897 is resolved in NAM 4.1;
however, there is no workaround for it in
NAM 4.0.
• You must install the NAM software 4.0.1
patch from Cisco.com.
If a NAM is configured as an HTTP secure
server, you must apply the NAM crypto patch
to enable Service Monitor to access the NAM.
To download the patch, log in to your account
on Cisco.com and go to this URL:
http://www.cisco.com/cgi-bin/tablebuild.pl/n
am-crypto
Note The NAM crypto patch is available for
NAM 4.0, 4.1, and 4.2.