Information Guide

3
Cisco Unified Service Monitor 8.6 Compatibility Matrix
OL-25580-01
Service Monitor supports the Unified Communications Manager software versions listed in Table 2.
Table 3 lists the Cisco Unified IP phone models that support the CVTQ algorithm in SCCP and—in most
cases—SIP mode.
Table 2 Cisco Unified Communications Manager
Software Version Available Information Configuration Notes
4.3
6.0
6.1
7.x
8.0
8.5
8.6
8.6.2
The following information is available for Service Monitor to include in
reports:
• Cluster ID
• Call endpoints
• Time stamp (Reflects call disconnect time)
• Call duration
• Call termination cause
• Codec
• Milliseconds of jitter
• Number of lost packets
In addition to the information provided by earlier versions, MOS is
available for Service Monitor to use in determining whether a threshold
has been violated and, if so, send a trap. Other data, such as concealment
ratio and severely concealed seconds, is also available for inclusion on
reports and in traps.
MOS is calculated using the Cisco Voice Transmission Quality (CVTQ)
algorithm on supported phones (see Table 3) and endpoints (see
Table 4). To make CVTQ data available from supported phones and
endpoints, ensure that you have applied any required patches to Unified
Communications Manager.
Note For recommended patches and workarounds for Unified
Communications Manager problems that affect Service Monitor
8.6, see Release Notes for Cisco Unified Service Monitor 8.6.
Unified Communications
Manager must be configured
properly to work with
Service Monitor.
For more information, see
Unified Communications
Manager Configuration in
User Guide for Cisco Unified
Service Monitor.
Table 3 Cisco Unified IP Phones
Model
Mode in Which CVTQ is Supported
SCCP SIP
1
6901 X X
6911 X X
6921 X X
6941 X X
6945 X X
6961 X X
7906 X X
7911 X X