Quick Setup Guide

iii
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Preface
Note The Web addresses referenced in this guide were accurate at the time this guide was written but may
change. If an address does not work, visit Cisco.com and search for the related document at the Search
prompt.
Table 1 Main Index Pages listing Customer Contact Documentation Available on the Web
For information on .... See ....
Voice and Unified Communications Voice and Unified Communications
Cisco Unified Communications Manager (Unified
CM)
Cisco Unified Communications Manager
Cisco Customer Contact Software Cisco Customer Contact Software
Cisco Unified Contact Center Express (Unified
CCX)
Cisco Unified Contact Center Express
Cisco Unified Contact Center Enterprise (Unified
CCE)
Cisco Unified Contact Center Enterprise
Table 2 Other Related Web Documentation and Resources
For .... See ....
Cisco Unified IP Phones 7900 Series Cisco Unified IP Phones 7900 Series
Unified IP IVR descriptions, datasheets, case
studies, and other documents
Cisco IP Interactive Voice Response
Cisco Queue Manager
How to plan, design, implement, operate, and
optimize a Unified Contact Center Telephony
System
IP Telephony and Cisco Unified Contact Center
Enterprise technologies at Steps to Success
How to design a Unified IP IVR system Solution Reference Network Design (SRND)
guides at Cisco Unified Contact Center Express
Design Guides
How to deploy a Unified IP IVR system Training Resources IP Communications Training
How to install and/or upgrade a Unified IP IVR
system
Cisco Customer Response Solutions Installation
Guide at Cisco Unified Contact Center Express
Install and Upgrade Guides
How to develop and program Cisco CRS Scripts Cisco CRS Scripting and Development Series
manuals at Cisco Unified Contact Center Express
End-User Guides
How to configure and administer a Unified IP IVR
system without Unified CCE
Cisco Customer Response Solutions
Administration Guide at Cisco Unified Contact
Center Express Configuration Guides
How to install, configure, and maintain a Unified
IP IVR system with Unified CCE
Cisco IP Contact Center Installation and
Configuration Guide at Cisco Unified Contact
Center Enterprise