Quick Setup Guide

9-4
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 9 How To Deploy the Sample Script, BasicQ.aef
Testing Your Deployment
Testing Your Deployment
Select the target number for your Unified IP IVR system and two phone numbers and an agent number
in your system.
The following is example configuration data:
• Dial Number (DN): 3000
• Telephones: 9501 and 9502
• Agent Number: 24
Using your own data or the preceding example data, verify the following sequence of events for your
system:
1. A caller dials 3000 from phone 9501.
2. The caller listens to Unified IP IVR play BasicQ music. BasicQ is the name of the VRU script.
3. Agent 24 logs in to phone 9502 using Cisco Agent Desktop.
4. The state for Agents 24 changes to the ready state.
5. The IP IVR music stops.
6. Agent 24 gets a screen pop on the Agent Desktop along with a phone ring.
7. The caller can then hang up or the Agent can drop the call through Cisco Agent Desktop software.
3. Create the CRS application, BasicQ. Go to the CRS Administration Application
Configuration web page by selecting
Applications > Application Management and
then click Add a New Application.
4. Add the BasicQ ICM VRU script. Go to the CRS Administration ICM Configuration
web page by selecting Subsystems > ICM. Then
click ICM VRU Scripts and next click Add a
new VRU Script.
Select the BasicQ.aef script and enter BasicQ for
the name.
5. Configure the BasicQ VRU script in the Unified
ICME system.
Go to the Network VRU Script List dialog box by
selecting from the ICM Configuration Manager
Tools > List Tools> Network VRU Script List.
Click Retrieve and thenAdd.
Make sure that the VRU Script Name you enter in
the Unified ICME system matches the VRU Script
Name configured on the Unified IP IVR system
and the Enterprise Name matches the name of the
script called in the Run VRU Script call in the
ICM Script Editor.
Table 9-1 BasicQ.aef Configuration Tasks (continued)
Task Configuration Location