Quick Setup Guide

9-3
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 9 How To Deploy the Sample Script, BasicQ.aef
Required BasicQ.aef Configuration Tasks
and then puts the call back on hold for another 60 seconds. This sequence repeats until a cancel and then
a connect are sent to connect the call through the Unified ICME system to an available agent or the call
is released.
Figure 9-2 I, and example ICM VRU script, shows how that script calls the CRS BasicQ.aef script as a
function in the ICM script.
Figure 9-2 Example ICM BasicQ VRU Script
Required BasicQ.aef Configuration Tasks
For instructions on configuring Unified IP IVR , see the Cisco Customer Response Solutions
Administration Guide at Cisco Unified Contact Center Express End-User Guides.
For instructions on installing and configuring Unified ICME for use in a Unified CCE environment, see
the Cisco Unified Contact Center Enterprise Install and Upgrade Guides.
To configure the BasicQ.aef script, do the following.
Table 9-1 BasicQ.aef Configuration Tasks
Task Configuration Location
1. Configure a port group and a trigger for ICM
translation routing.
Go to the CRS AdministrationCM Telephony Call
Control Group Configuration web page by
selecting Subsystems > CM Telephony.
2. Upload the CRS BasicQ script. Go to the CRS Administration Script
Management web page by selecting Application
> Script Management and then click Upload
new Scripts.