Quick Setup Guide

ii
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Preface
Organization
Related Documentation
This section lists
• The main index pages listing Cisco Customer Contact documentation available on the web
• Other related web documentation and resources
The following Web addresses can give you additional information to that provided in this guide on
Unified IP IVR.
Section Title Description
Part 1 Unified IP IVR Overview An overview of both products.
Chapter 1 About Unified IP IVR A description of both products summarizing what
is supported in each.
Chapter 2 Features Enabled for Each Product
by Product Licensing
A comparative list of all the CRS features enabled
for each product by product licensing.
Chapter 3 Unified IP IVR Architecture An overview with sample deployment models of
Unified IP IVR architecture.
Chapter 4 Basic Call and Contact Flow
Concepts
Unified IP IVR concepts, call and contact flows,
and configuration dependencies.
Part 2 Installing and Configuring Unified
IP IVR with Unified CM
How to install and configure Unified IP IVR
independent of a Unified CCE system.
Chapter 5 Installing and Configuring Unified
CM for Unified IP IVR
How to install and configure Unified CM for
Unified IP IVR.
Chapter 6 Installing and Configuring Unified
IP IVR
How to install and configure Unified IP IVR.
Chapter 7 How to Deploy the Sample Script,
aa.aef
How to deploy a sample Unified IP IVR script.
Part 3 Installing and Configuring Unified
IP IVR with Unified CCE
Everything you should be aware of when you
install and configure Unified IP IVR within a
Unified CCE system.
Chapter 8 Installing and Configuring Unified
ICME for Unified CCE
How to install and configure Unified IP IVR for
Unified CCE.
Chapter 9 Installing and Configuring Unified
IP IVR or for Unified CCE
How to install and configure Unified ICME for
Unified CCE.
Chapter 10 How To Deploy the Sample Script,
BasicQ.aef
How to deploy a sample Unified IP IVR script in
Unified CCE.
Chapter 11 Managing Unified IP IVR About managing prompts, grammars, documents,
and CRS datastores.