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Quick Setup Guide

ManualsBrandsCisco ManualsCollaboration EndpointsCisco Unified IP Interactive Voice Response (IVR) 10.6(1)
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Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 8 Installing and Configuring Unified ICME for Unified CCE
Unified ICME Documentation
A Unified ICME and Unified IP IVR Application Configuration Dependency
There may be cases when a call is not queued, but instead sent to the agent directly (via the LAA Select
node) from Unified IP IVR. You must ensure the Unified IP IVR PG is configured correctly to ensure
that such a call is considered answered at the Unified IP IVR service rather than abandoned.
1. In the ICM Configuration Manager, select Tools > Explorer Tools > PG Explorer.
2. ClickRetrieve.
3. Select the IP IVR peripheral.
4. In Configuration Parameter, insert /ASSUME_ANSWERED.
5. Click Save.
Unified ICME Documentation
Planning and step-by-step installation instructions for Unified ICME are included in the documentation
located at Cisco Unified Contact Center Enterprise Install and Upgrade Guides