Quick Setup Guide

7-2
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 7 Installing and Configuring Unified IP IVR or for Unified CCE
Check List for Configuring Unified IP IVR in a Unified CCE System
Table 7-1 Check List for Configuring Unified IP IVR for Unified CCE
Task Purpose Configuration Location Procedure Location
1. Configure
the ICM
subsystem.
Allows the Unified IP IVR system
to interact with Unified ICME
software. Unified ICME software
provides a central control system
that directs calls to various human
and automated systems.
You must enable the Service
Control Interface to use the ICM
subsystem.
The VRU Connection Port is the
same number configured in the
VRU Peripheral Interface
Manager (PIM) on the Unified
ICME system. This is the TCP/IP
socket number to use for receiving
messages from the Unified ICME
system.
CRS ICM Configuration web page
In the CRS Administration web page,
select Subsystems > ICM.
"Provisioning the ICM
Subsystem" section in the
Cisco Customer Response
Solutions Administration
Guide.