Quick Setup Guide

CHAPTER

7-1

Getting Started with Cisco Unified IP IVR, Release 6.0(1)

How to Deploy the Sample Script, aa.aef

This chapter contains the following:

• Cisco Unified CM AutoAttendant Overview, page 7-1

• Configuring the Cisco Unified CM AutoAttendant Application (aa.aef), page 7-2

• Testing your System and the Cisco Unifed CM AutoAttendant Application, page 7-2

Since the Cisco Unified CM AutoAttendant is an application and a script that comes by default in

Unified IP IVR, making sure that it works is a good way to test your system. The Cisco Unified CM

AutoAttendant script is the AutoAttendant script template that is installed by default with your system.

For instructions on creating or modifying an IP IVR script, see Creating a Basic IVR Script

Cisco Unified CM AutoAttendant Overview

The Cisco Unified CM AutoAttendant works with Unified CM to receive calls on specific telephone

extensions. The software interacts with the caller and allows the caller to search for and select the

extension of the party (in your organization) that the caller is trying to reach.

The Cisco Unified CM AutoAttendant does the following:

• Answers a call.

• Plays a user-configurable welcome prompt.

Plays a main menu prompt that asks the caller to perform one of three actions:

–

Press 0 for the operator.

Press 1 to enter an extension number.

Press 2 to spell by name.

If the caller chooses to spell by name (option 2), the system compares the letters that are entered

with the names that are configured to the available extensions.

–

If a match exists, the system announces a transfer to the matched user and waits for up to two

seconds for the caller to press any DTMF key to stop the transfer. If the caller does not stop the

transfer, the system performs an explicit confirmation: it prompts the user for confirmation of

the name and transfers the call to that user's primary extension.

If more than one match occurs, the system prompts the caller to choose the correct extension.

If too many matches occur, the system prompts the caller to enter more characters.

When the caller has specified the destination, the system transfers the call.