Quick Setup Guide

6-6
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 6 Installing and Configuring Unified IP IVR
Unified IP IVR Configuration Check List
5.3 Provision the
HTTP subsystem.
(optional)
Enables Unified IP IVR applications
to respond to requests from a variety
of web clients, including computers
and IP phones.
If you are not using HTTP
applications, you do not need to
provision the HTTP subsystem.
HTTP Trigger Configuration
web page
From the CRS Administration
menu bar, choose Subsystems
> HTTP, and click the Add a
New HTTP Trigger link, fill
in the information required and
clickAdd.
"Provisioning the HTTP
Subsystem" section in the Cisco
Customer Response Solutions
Administration Guide.
5.4 Provision the
database
subsystem.
(optional)
Enables CRS applications to interact
with database servers in order to
make database information
accessible to contacts.
For example, if you want customers
to be able to dial in to automatically
get account information, you would
need this subsystem.
The database subsystem is optional.
If you are not using CRS applications
that require access to databases, you
do not need to provision the
Database subsystem.
The ODBC Data Source
Administrator window and the
Enterprise Database
Subsystem Configuration web
page
This involves two procedures:
• On the script server, select
Start > Programs >
Administrative Tools >
Data Sources (ODBC).
• From the CRS
Administration menu bar,
select Subsystems >
Database,
• and in the Database
Subsystem Configuration
web page, click Add a
New Datasource.
"Provisioning the Database
Subsystem" section in the Cisco
Customer Response Solutions
Administration Guide.
5.5 Provision the
e-mail subsystem.
(optional)
Communicates with your e-mail
server and enables your Unified IP
IVR applications to create and send
email.
From the CRS Administration
menu bar, select Subsystems >
eMail.
Provisioning the eMail
Subsystem" section in the Cisco
Customer Response Solutions
Administration Guide.
The e-mail subsystem is optional.
If you are not using eMail applications, you do not need to provision the eMail subsystem.
Once you configure e-mail functionality, the CRS scripts created with the e-mail steps will function
correctly.
The e-mail configuration identifies the default e-mail address and server to be used for sending e-mail
(including e-pages and faxes) and for receiving acknowledgments:
• A Mail Server is a fully-qualified e-mail server name. For example: server.domain.com)
• An eMail Address is an existing fully qualified e-mail address for the administrative account. For
Example:[e-mail]
Table 6-1 Unified IP IVR Configuration Check List (continued)
Task Purpose and Notes Configuration Location Procedure Location