Quick Setup Guide

6-5
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 6 Installing and Configuring Unified IP IVR
Unified IP IVR Configuration Check List
5.Provision and
configure any
other CRS
subsystems that
you will use.
Expands the functionality of your
Unified IP IVR system.
This task includes the
following three tasks and
depends on whether or not you
have bought licenses for
subsystems and have installed
them when you installed CRS.
"Provisioning ASR and TTS"
section in the Cisco Customer
Response Solutions
Administration Guide.
5.1 Provision an
MRCP Automated
Speech
Recognition
(ASR) subsystem.
(optional)
Allows users to navigate through a
menu of options by speaking instead
of pressing keys on a touch-tone
telephone.
MRCP ASR Configuration
web page
In the CRS Administration
web page, selectSubsystems >
MRCP ASR.
The MRCP ASR software is optional and requires a vendor license.
The License is the number of MRCP ASR port licenses purchased from the ASR vendor. For the currently
supported MRCP ASR vendors, see the current CRS Compatibility Matrix.
To configure an MRCP ASR server or a dialog group, click the MRCP ASR Servers or MRCP ASR
Dialog Groups respectively in the column on the left of the web page.
The Cisco CRS system uses the Media subsystem of the CRS Engine to configure Cisco Media
Termination (CMT) dialog groups that can be used to handle simple Dual-Tone Multi-Frequency
(DTMF) based dialog interactions with customers. A dialog group is a pool of dialog channels in which
each channel is used to perform dialog interactions with a caller.
This step involves the configuration of your:
• MRCP ASR Providers
• MRCP ASR Servers
• MRCP ASR Dialog Groups
5.2 Provision an
MRCP
Text-to-Speech
(TTS) subsystem.
(optional)
Converts text (UNICODE) into
spoken words in order to provide a
user with information or to prompt a
user to respond to an action.
MRCP TTS Configuration
web page
In the CRS Administration
web page, select Subsystems
> MRCP TTS, click Add
MRCP TTS Provider, link,
fill in the information required
and click Add.
"Provisioning ASR and TTS"
section in the Cisco Customer
Response Solutions
Administration Guide.
The MRCP TTS software is optional and requires a vendor license. For the currently supported MRCP
TTS vendors, see the current CRS Compatibility Matrix
To configure an MRCP TTS server or default gender, click on theMRCP TTS Servers or the MRCP
TTS Default Genders in the column on the left of the web page.
This step involves the configuration of your:
• MRCP TTS Providers
• MRCP TTS Servers
• MRCP TTS Default Genders
Table 6-1 Unified IP IVR Configuration Check List (continued)
Task Purpose and Notes Configuration Location Procedure Location