Quick Setup Guide

6-4
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 6 Installing and Configuring Unified IP IVR
Unified IP IVR Configuration Check List
3. Check to make
sure the JTAPI
information in
Cisco CRS and
Unified CM is
synchronized. If it
is not
synchronized,
resynchronize it.
Makes sure the JTAPI configuration
data entered in Unified CM through
Cisco CRS is synchronized with the
JTAPI configuration data in Unified
CM for every server in both the
Unified CM cluster and the Cisco
CRS cluster.
The check and Synchronize option
generates a report describing the
status of JTAPI information (JTAPI
Users, Port Groups, and Triggers).
The JTAPI Resynchronize
dialog box
From the CRS Administration
web page menu bar,
selectSubsystems > JTAPI.
Then selectResynchronize in
the option list on the left.
"Provisioning JTAPI Call
Control Groups" section in the
Cisco Customer Response
Solutions Administration Guide.
4. Provision the
Cisco Media
Termination
Subsystem.
Specifies the media you need for
your system.
The Cisco CRS server uses the
Real-Time Transport Protocol (RTP)
to send and receive media packets
over the IP network. To ensure that
the CRS Engine can communicate
with your Cisco Unified
Communications system, you need
to configure the RTP ports that the
CRS Engine will use to send and
receive RTP data.
Cisco Media Termination
Dialog Group Configuration
web page
From the CRS Administration
web page menu bar, select
Subsystems > Cisco Media
and then in the upper, right
corner of the window, click the
Add a New CMT Dialog
Control Group link.
"Provisioning the Cisco Media
Subsystem" section in the Cisco
Customer Response Solutions
Administration Guide.
You can choose different types of media, from a simple type of media capable of supporting prompts and
DTMF (Cisco Media Termination) to a more complex and rich type of media capable of supporting
speech recognition. It is even possible to provision calls without media.
Because of the media capabilities, you must provision media manually. Each call requires both a CTI port
and a media channel for the system to be backward compatible or to support media interactions.
Media resources are licensed and sold as IVR ports so you can provision more channels than you are
licensed for and, at run-time, licensing will be enforced to prevent the system accepting calls, as this
would violate your licensing agreements.
Table 6-1 Unified IP IVR Configuration Check List (continued)
Task Purpose and Notes Configuration Location Procedure Location