Quick Setup Guide

6-3
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 6 Installing and Configuring Unified IP IVR
Unified IP IVR Configuration Check List
Unified IP IVR Configuration Check List
Do the following tasks in the given order.
Table 6-1 Unified IP IVR Configuration Check List
Task Purpose and Notes Configuration Location Procedure Location
1. Configure the
JTAPI subsystem
on CRS.
The Cisco CRS Engine uses the
JTAPI subsystem to send and receive
calls from Unified CM.
JTAPI Configuration web page
From the CRS Administration
web page menu bar, select
Subsystems > JTAPI. Then
select JTAPI provider in the
option list on the left.
"Configuring a JTAPI Provider"
section in the Cisco Customer
Response Solutions
Administration Guide.
For the JTAPI Provider configuration, select the IP address(es) or hostname(s) of one of the Available
CTI Manager machines. The 'Available CTI Managers' list box lists all the available CTI Managers that
are in the Unified CM cluster.
The primary provider is the first value in the list of selected CTI managers in the cluster, and the
secondary provider is the second (also the last) value in the list of CTI selected managers in the cluster.
There cannot be more than two selected CTI Managers for JTAPI Provider Configuration.
The User Prefix is used by CRS to create the Application User in Unified CM that controls the Route
Points and CTI Ports.
Make sure the users (<User prefix> +"_"+,nodeid) are NOT defined in Unified CM .
On clicking OK, JTAPI users are created in the Unified CM. Depending on how many CRS engines are
enabled in the cluster, those many JTAPI users are created.
In an IP IVR system installed independently of Unified CCX, you do not need to configure the RmCm
subsystem.
That configuration is shown here only to show you what you would have to configure next if your IP IVR
system were installed as a part of Unified CCX.
2. Provision a
JTAPI Call
Control Group.
The CRS system uses JTAPI call
control groups to pool together a
series of CTI ports, which the system
uses to serve calls as they arrive at
the CRS server.
CRS automatically adds the needed
CTI ports port assignments and the
specified call control groups to the
Unified CM database when you
clickUpdate.
JTAPI Call Control Group
Configuration web page
From the CRS Administration
web page menu bar, select
Subsystems > JTAPI. Then
select JTAPI Call Control
Group in the option list on the
left.
"Provisioning JTAPI Call
Control Groups" section in the
Cisco Customer Response
Solutions Administration Guide.