Quick Setup Guide

CHAPTER

6-1

Getting Started with Cisco Unified IP IVR, Release 6.0(1)

Installing and Configuring Unified IP IVR

After you have configured Unified CM, install and configure Unified IP IVR.

This section contains the following:

• Installing Cisco IP IVR, page 6-1

• Configuring Unified IP IVR, page 6-2

• Unified IP IVR Configuration Check List, page 6-3

• Unified IP IVR Application Configuration Check List, page 6-7

Installing Cisco IP IVR

To install Unified IP IVR, you must install Cisco CRS and select the Unified IP IVR product package

during the installation.

The Cisco CRS installation procedure contains two steps:

1. Installation: Loads the Cisco CRS software onto your system. At this time, you select the

deployment type (Unified CM) and a language.

2. Server Setup: After you install Cisco CRS, you use the Cisco CRS Administration web application

to perform the initial system setup.

3. Server Setup: Enables the specific Cisco CRS components that will run on a particular server. Also

determines if a server will function as a standby server for high availability. This procedure is done

for each Cisco CRS node in a cluster, including the one on which you perform the cluster setup.

Once these installation and setup procedures are done, you will have access to the complete set of Cisco

CRS Administration features that are licensed for your Cisco CRS product.

For installation instructions, including the planning of your Unified IP IVR installation, a

pre-installation check list, and an installation and setup check list, see the Cisco Customer Response

Solutions Installation Guide, Release 5.0 at the Install and Upgrade Guides