Quick Setup Guide

CHAPTER
5-1
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
5
Installing and Configuring Unified CM for
Unified IP IVR
This section contains the following:
• About Unified CM, page 5-1
• How to Install Unified CM, page 5-1
• How to Configure Unified CM, page 5-2
• Unified CM Configuration Check List, page 5-3
This section describes how to install and configure Unified CM for Unified IP IVR.
About Unified CM
Unified CM:
• Provide features for which organizations have traditionally used PBX systems. Unified CM uses
open standards, such as TCP/IP, H.323 standards (for packet-based multimedia communications
systems), and Media Gateway Control Protocol (MGCP).
• Allow deployment of voice applications and the integration of telephony systems with Intranet
applications.
How to Install Unified CM
Unified CM Must be installed on the Cisco Media Convergence Server (MCS).
Follow the step-by-step installation instructions for Unified CM included in the Installing Cisco Unified
Communications Manager Guide. See Cisco Unified Communications Manager Install and Upgrade
Guides.
There are no Unifed CCE specific installation prerequisites or instructions for Unified CM. You can find
the guide and the other guides mentioned at the Cisco Unified Communications Manager Install and
Upgrade web site
Once Unified CM installation is complete, configure Unified CM as described in the next section.
Prior to proceeding with configuration, ensure that:
• By using the System > Cisco Unified CM menu selection from the Customer Response Solutions
Administration web page, verify that Unified CM has been created on a Unified CM server.