Quick Setup Guide
4-13
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 4 Basic Call and Contact Flow Concepts
Important Unified ICME Configuration Dependencies
Figure 4-3 Matching the ICM Script Name with the CRS Script Name
•
The “VRU Script Name” column on the left is the name that Unified ICME will refer to when calling
the script and the “Script” column on the right is the file name of the CRS script you want to run
when Unified ICME calls the script mentioned in the VRU Script Name column.
• As you can imagine, if you refer to these scripts by different names in Unified ICME and CRS, it
can become confusing when it comes time to troubleshoot. This is why it is recommended to keep
these names exactly the same. This way there is no ambiguity as to what script you are referring to.
• TheVRU connection port numbers in CRS must be the same as the VRU connection port numbers
in the Unified ICME system.
• Any enterprise ECC (Expanded Call Context) variables must be defined on both sides of the system
(in Unified IP IVR and in Unified ICME software)